Privacy Policy

Shelton Compounding Pharmacy (“Shelton Compounding Pharmacy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit sheltonrx.com (the “Website”), submit information through the Website, or participate in certain electronic communications with us.

Protected health information is governed by our Notice of Privacy Practices and applicable health privacy laws.

1. Information We Collect

Information You Provide to Us

Most of our Website is informational and does not require you to create an account or provide personal information.

If you use our online prescription refill request form, you may provide information such as:

Name
Date of birth
Telephone number
Prescription number
Information you voluntarily enter in the “Notes to Pharmacy” field

Because refill requests relate to pharmacy services, information submitted through the refill form may include health or prescription-related information.

Information Collected Automatically

When you visit the Website, our website platform and service providers may automatically collect certain technical information, such as:

Internet Protocol (IP) address
Browser and device type
Operating system
Date and time of access
Pages viewed
Referring website or page
Cookies and similar technical information
We may use this information to operate, maintain, secure, and improve the Website and to understand generally how visitors use it.

2. How We Use Information

We may use information collected through the Website to:

Process prescription refill requests
Communicate with you concerning a refill request or pharmacy service
Provide and administer pharmacy services
Respond to questions or requests
Operate, maintain, troubleshoot, and secure the Website
Maintain appropriate business and pharmacy records
Comply with applicable laws, regulations, professional requirements, and legal obligations
Protect the rights, safety, and security of our patients, employees, pharmacy, and others

We do not use personal information collected through the Website for targeted advertising.

3. Online Prescription Refill Requests

Our Website provides an online form that patients may use to request prescription refills. The form is provided using third-party technology that processes information on our behalf.

Information submitted through the refill form is used for purposes related to the refill request and associated pharmacy services. Access to submitted refill information is restricted to authorized pharmacy personnel and authorized service providers as appropriate.

Submitting a refill request does not guarantee that a prescription can or will be refilled. Refill requests remain subject to applicable prescription requirements, prescriber authorization when necessary, pharmacy review, and applicable law.

4. SMS and Text Messaging

Shelton Compounding Pharmacy may offer patients the option to receive SMS/text-message notifications related to pharmacy services. These communications are intended for informational and patient-service purposes, such as:

Prescription refill reminders
Prescription-ready or order-status notifications
Other pharmacy-service notifications requested or authorized by the patient

We do not use our patient SMS notification program to send marketing or promotional messages.

Participation in SMS messaging is voluntary. We obtain consent before enrolling a patient in SMS notifications, and patients may choose not to receive text messages and use other available methods of communication with the pharmacy.

Message frequency may vary. Message and data rates may apply depending on your wireless carrier and service plan.

You may withdraw your consent to receive SMS messages at any time by replying STOP to a message or by contacting Shelton Compounding Pharmacy. Withdrawing consent to text messaging does not affect your ability to receive pharmacy services.

We may use third-party service providers and telecommunications providers to transmit messages on our behalf. Mobile telephone numbers are used only as necessary to provide authorized communications and related services.

We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or text-messaging consent with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in data and consent will not be sold or transferred to third parties for their own use.

Records relating to SMS consent, communication preferences, and opt-out requests may be maintained as necessary to administer the messaging program and document compliance with applicable requirements.

5. How We Disclose Information

We do not sell or rent personal information.

We may disclose personal information in limited circumstances, including:

Service providers. We may provide information to companies that perform services on our behalf, such as website hosting, online form processing, information technology, communications, and text-message delivery. These providers receive information only as appropriate to perform services for us.

Legal and regulatory requirements. We may disclose information when required or permitted by applicable law, regulation, court order, subpoena, government request, professional obligation, or regulatory requirement.

Safety and protection. We may disclose information when reasonably necessary to protect the rights, property, health, safety, or security of Shelton Compounding Pharmacy, our patients, our employees, or others.

At your direction. We may disclose information when you request, authorize, or direct us to do so.

Uses and disclosures of protected health information are additionally governed by our Notice of Privacy Practices and applicable health privacy laws.

For clarity, the disclosures described above do not authorize the sale, transfer, or sharing of SMS opt-in data or consent with third parties or affiliates for marketing or promotional purposes.

6. Cookies and Website Technologies

Our Website and our service providers may use cookies and similar technologies necessary to provide website functionality, maintain security, remember preferences, and collect general information about Website usage.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the operation or functionality of portions of the Website.

Our Website may also contain embedded features provided by third parties, such as maps or other interactive features. When you interact with an embedded third-party feature, that provider may collect information in accordance with its own privacy practices.

7. Third-Party Websites and Services

Our Website may contain links to websites or services that are owned and operated by other organizations.

For example, we may provide links to third-party websites through which visitors may purchase supplements or access other services. Purchases made through an external website are not transactions conducted through sheltonrx.com.

Once you leave our Website, the collection and use of your information are governed by the privacy policies and terms of the third-party website or service you visit. We encourage you to review those policies before providing personal information.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide pharmacy services, maintain appropriate business records, comply with legal and regulatory requirements, resolve disputes, and protect our rights.

Certain pharmacy, healthcare, prescription, consent, and business records may be retained for longer periods when required or permitted by law or other applicable requirements.

When information is no longer required, we take reasonable measures to securely dispose of or de-identify it as appropriate.

9. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure.

However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure. You should use care when transmitting sensitive information electronically.

10. Your Choices and Questions About Your Information

You may contact Shelton Compounding Pharmacy if you:

Have questions about this Privacy Policy
Believe information you provided to us is incorrect
Want to update your communication preferences
Want to stop receiving SMS/text notifications

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Website, services, business practices, technology, or legal and regulatory requirements.

When we update the Privacy Policy, we will post the revised version on this Website and update the Last Updated date shown at the bottom of the policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Shelton Compounding Pharmacy
2315 Asheville Highway, Suite 50
Hendersonville, NC 28791
Phone: (828) 692-6554

Last Updated: September 9, 2026