Terms of Use

These Terms of Use (“Terms”) govern your use of sheltonrx.com (the “Website”) and certain electronic communication services offered by Shelton Compounding Pharmacy (“Shelton Compounding Pharmacy,” “we,” “us,” or “our”).

By accessing or using the Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.

These Terms apply to use of the Website and the electronic services described below. They are not intended to replace or modify the terms, requirements, or professional obligations that otherwise apply to pharmacy services provided by Shelton Compounding Pharmacy.

1. Website Information and Pharmacy Services

The Website is provided primarily for general informational purposes and to make certain pharmacy-related services more convenient.

Information provided on the Website is not intended to replace individualized medical advice, diagnosis, or treatment from a physician, pharmacist, or other qualified healthcare professional.

If you have questions about a medication, prescription, treatment, or medical condition, please contact Shelton Compounding Pharmacy, your prescriber, or another qualified healthcare professional.

2. Emergencies and Urgent Needs

The Website is not intended for medical emergencies or urgent medical needs.

If you have an urgent prescription-related need, please contact Shelton Compounding Pharmacy directly rather than relying solely on the Website or an online service.

3. Online Pharmacy Services

The Website may provide online features that allow patients to submit pharmacy-related requests. Submitting a request through the Website does not guarantee that the request can or will be fulfilled. Pharmacy services remain subject to pharmacy review, applicable prescription requirements, prescriber authorization when necessary, and applicable law.

For time-sensitive needs, please contact Shelton Compounding Pharmacy directly.

4. Accuracy of Website Information

We make reasonable efforts to provide useful and accurate information on the Website. However, information may occasionally be incomplete, outdated, or contain errors, and Website content or features may occasionally be unavailable.

Website content may be changed or updated without notice.

You should not rely on general Website information as a substitute for advice specific to your medication, prescription, health condition, or treatment.

5. Third-Party Websites and Services

The Website may contain links to, or features provided by, websites and services operated by third parties.

These third-party websites and services are not controlled by Shelton Compounding Pharmacy. We are not responsible for their content, availability, products, services, privacy practices, or terms of use.

A link to a third-party website does not necessarily constitute an endorsement of all content, products, or services provided through that website.

When you leave our Website, your use of the third-party website or service is governed by that provider's own terms and privacy practices.

6. Website Availability

We may modify, suspend, discontinue, or temporarily limit access to portions of the Website when necessary for maintenance, security, technical issues, updates, or other operational reasons.

We do not guarantee that the Website or every Website feature will be available at all times or operate without interruption or error.

If you are unable to access the Website or an online service, please contact Shelton Compounding Pharmacy directly for assistance.

7. Acceptable Use of the Website

You agree not to misuse the Website or use it for unlawful or unauthorized purposes.

You may not:

Attempt to gain unauthorized access to the Website, its systems, or information
Interfere with or disrupt the operation or security of the Website
Introduce viruses, malicious code, or other harmful material
Submit false, fraudulent, misleading, or unauthorized requests
Use automated tools or other methods in a manner that interferes with normal Website operation
Use the Website in violation of applicable law

We may restrict or terminate access to Website features when reasonably necessary to protect the Website, our pharmacy, our patients, or others.

8. SMS and Text Messaging Terms

Shelton Compounding Pharmacy may offer patients the option to receive SMS/text-message notifications relating to pharmacy services.

These messages may include:

Prescription refill reminders
Prescription-ready or order-status notifications
Other pharmacy-service notifications requested or authorized by the patient

Our patient SMS notification program is intended for informational and patient-service communications and is not used for marketing or promotional messages.

Consent

Participation in SMS messaging is voluntary. We obtain consent before enrolling a patient in SMS notifications.

Consent to receive SMS messages is not a condition of receiving pharmacy services, and patients may use other available methods of communication with Shelton Compounding Pharmacy.

Message Frequency and Charges

Message frequency varies. Message and data rates may apply depending on your wireless carrier and service plan.

Opting Out

You may stop receiving SMS messages at any time by replying STOP to a message.

After an opt-out request is processed, you will no longer receive messages through that SMS program unless you subsequently provide consent to receive them again.

Assistance

For assistance with Shelton Compounding Pharmacy SMS notifications, please call:

(828) 692-6554

Wireless Carriers

Carriers are not liable for delayed or undelivered messages.

Delivery of SMS messages is subject to the availability and operation of wireless networks and telecommunications providers, which are outside Shelton Compounding Pharmacy's control.

Privacy

Information associated with our SMS messaging program is handled in accordance with our Privacy Policy.

We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or text-messaging consent with third parties or affiliates for their own marketing or promotional purposes.

9. Changes to These Terms

We may update these Terms periodically to reflect changes in the Website, our services, technology, business practices, or applicable legal and regulatory requirements.

When we update these Terms, we will post the revised version on the Website and update the Last Updated date shown at the bottom.

Your continued use of the Website after revised Terms are posted is subject to the updated Terms.

10. Contact Us

If you have questions about these Terms or need assistance with the Website or our SMS notification program, please contact:

Shelton Compounding Pharmacy
2315 Asheville Highway, Suite 50
Hendersonville, NC 28791
Phone: (828) 692-6554

Last Updated: September 9, 2026